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If your business has come under fire online you will know the terror and worry! Bad reviews, complaints, negative comments about your services or product – it strikes fear in any business owner! But don’t worry we can help. We specialise in repairing and protecting the online reputation of businesses and individuals in Australia.

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Over the process of growth or development, every business faces the risk of gaining a negative reputation. And, based on how the prestige is handled, this could either restrict or boost the company’s success. This article will look at the possible causes of negative company reputations and a couple of ways to fix them.

Below are some of the causes of a negative reputation:

1) Negative experience:

This is one of the most common reason for a company’s image to be damaged. This is how all companies earn profits by dealing with people/customers. And one or more of these clients is likely to have a bad opinion of the company due to a misunderstanding, inadequate treatment, or just being a dissatisfied consumer. Any consumers can take things a step further by posting their thoughts on social media, potentially reaching tens of thousands, if not millions, of individuals. This is a mechanism that normally results in the company being publicly shamed on social networking sites.

2) Biting off more than one can chew.

Yes, most company owners seek to gain visibility and expand at a quicker rate than they could ever offer their service. They do this by extensively investing in promotions and advertising. Failure to produce on time has been identified as a formula for disaster, with many businesses gaining negative reputations as a consequence.

3) Previous Reputation

The former owner(s) of an organisation may have given the company a poor reputation by their behaviour and work ethics. When they are unable to repair the company’s integrity, they will try to sell it to someone else. This is why it is often important to conduct research and due care before purchasing an established company. You wouldn’t want to end up with a bitter taste in your mouth because you purchased a liability. This is because most people will sell their businesses due to their failure to clear up the company’s bad reputation, which may have harmed the company’s profits.

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• How can you repair the company’s reputation now when it is damaged or ruined?

1) Begin by checking for your business on large search engines such as Google and Bing to find any negative publicity it might be getting.

2) Accept responsibility for the flaw, whether it was your fault or not. Apologize to your clients as soon as possible. Remember that a pleased customer tells five people about you, and an angry customer tells ten. A fan who has had his or her problems fixed tells 20 people. This is an excellent method for gaining a large number of loyal supporters.

3) Try to list favourable messages for your business on page one of Google, and drag bad reviews to the bottom of the page. You can find experts to assist you on several freelancer blogs, such as Fiverr. This can also be accomplished by creating all of one’s social profiles on Twitter, Facebook, Flickr, Linkedin, and Instagram, as these platforms have the rating ability to help drive negative feedback farther down the list. Also, publish high-quality material. If you can’t write well, you might hire freelancers on Fiverr to support you. Both of these will make the essential pages rank on top of SERP results.

4) Contact satisfied clients, influencers, retailers, and even the local news to attract some good publicity for Google to show. You should also think of those excellent news reports.

5) Describe the point using the same medium(s) that were used to ruin your name. Again, confess your mistake and describe the actions you took to fix it. And sure not to criticize the client.

6) Invest in new talent through a trustworthy company: You may also want to invest in talents that are up to date with what is relevant, practical, and competitive in the industry.

7) Reorganize the company from the customer’s point of view. Put yourself in the shoes of the buyer and consider how they would respond if a certain action was taken. This method has been shown to reduce customer care costs, inspire staff, and, most significantly, restore public trust.

8) Ask existing customers what they would like to see improved, and then implement their suggestions.

9) Recognize and reward existing and loyal clients. Philanthropy and public giving will help you repair a negative reputation by making both current and existing clients view you as more reliable and supportive. Also, learn to reimburse for any poor customer service or product without hesitation.

10) Learn from your experiences and try to fix as many problems as possible that are related to the root of your poor reputation. If you don’t, that could badly damage your chances of gaining new clients. Use all criticism or suggestions to improve and expand the structured service and consumer retention mousetrap.

11) Be persistent and polite, because developing a positive image takes time, and rebuilding a bad one takes much longer.

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• Conclusion

The reason(s) behind a company’s tarnished reputation can also be stem back from the owner. Perhaps as a result of a lack of health, poor management and decision making, or a decline in enthusiasm for the work. If this is the case, you might want to consider leaving or selling the company to a more passionate or/and competent individual. However, if you are genuinely serious about your company and want to restore its business image after doing everything mentioned above, then, as previously said, give it some time. The company will start gradually regaining the public’s trust.

Still, something left to discuss? Call us or fill in our contact form, our experts will help you with all your queries and problems.

reputation management services australia – repair damaged online reputation and google search results