Remove Negative Search Results in Google

No one wants to get negative reviews, and the risks are much higher when it targets your business. Although 94 per cent of customers agree that a negative rating has persuaded them to avoid a company, negative reviews on review sites and social media will potentially support the business if you do it in the right manner. Use these 12 tips to transform negative reviews into great consumer experiences.

Monitor your reputation online

You ought to know where and when it happens in order to cope with negative reviews. Set Google Alerts to warn you anytime your company is listed online, search all your social media pages for comparisons, or use a social media tracking app like Hootsuite to check for derogatory links across multiple platforms.
Don’t overlook those negative reviews: Negative experience is a valuable chance to interact with customers and prove you care about their issues, not squander them by refusing to respond. According to a survey, 45 per cent of customers are more likely to visit a company if they respond to negative feedback.
Respond quickly: One of the most effective ways to handle negative criticism is to deal with it immediately. Don’t let a negative rating or complaint go unacknowledged for days or even weeks—it sends a direct message that you don’t care about it. According to a new survey, 73 per cent of U.S. customers consider quick response time to be an essential aspect of successful customer service. When you see negative reviews, react quickly—preferably within hours.

hide & remove negative search results in Google

Don’t delete negative feedback from social media: When anyone places a complaint on the business’s social media page, it may be possible to wipe the slate clean by merely removing a comment—just don’t. And if no one else knows that you have deleted it the person who posted the message will know. The best scenario, you’ll miss the client; worst-case scenario, they will tell their buddies that you’ve avoided them and come right back more disappointed than ever.
Express your Gratitude: It can sound counter-intuitive to be thankful for a negative review, but note that by making a message or reviewing your negative encounter, your client gives you a chance to fix it and make it right—and that’s a real blessing! Start every conversation by expressing your gratitude to them for making time to tell you about the issue.
Take it offline: If a bad review is posted to any online platform, make sure to respond publicly, but keep it limited. If there is a particular problem you need to deal with the client, do not take it out openly, encourage them to reach you personally by text, email, direct mail, or a private conversation.
Be respectful: If anyone comes to you with a concern, they’ve had a less-than-stellar encounter with your brand—don’t make the problem harder by being rude or disrespectful. And if anyone is insulting or arrogant, remain objective, friendly, respectful and concentrated on the situation at hand.
Offer a genuine apology: For ethical purposes, you do not want to take responsibility for anything that is not your fault, but you may say that you apologise for the negative experience, discomfort, and disappointment of your customer.
Don’t pass the buck: It might be accurate that the bad encounter wasn’t your own, so don’t accuse anybody or anything else. Your client has made your problem by publishing a review or criticism of your business. Rely on what you can do to resolve the situation, not what anyone else should have done.
Avoid dispute: Even if you believe the person is incorrect or knowingly misinterprets the truth, arguing will not fix the issue, it will instead serve to frustrate and antagonise the individual you are supposed to help.
Encourage clients to update their reviews: If you are willing to address the customer’s problem to their satisfaction, try inviting them to amend their review or remarks to indicate that. Seeing that you have been able to turn a problem into a happy client will boost the reputation of the company and make customers believe that their issues will be addressed if they do deals with you.

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